Hairdressing - NVQ Level One

Unit G2 - Assist with reception duties

The unit will prepare the student for working in the salon reception, giving them some ideas to think about when dealing with clients.

• the importance of first impressions
• the main reception duties in a salon
• the salon's main services, how long they take and the price range
• how to make and record appointments
• why communication is important in hairdressing
• the main ways in which we communicate with clients
• the importance of effective communication
• why confidentiality is important when talking with clients
• how to take a telephone message
• the importance of Client Care